Scope #back to top
Webpuzzlemaster LLC is the company responsible for the development and sale of eZ SMS Blaster, bulk SMS software (a WordPress plugin), from the eZSMSBlaster.com website. The scope of this document is limited to the purchased Software as a one-time purchase that includes a full calendar year of support and updates. The Software can be purchased for use locally or globally.
For the purpose of this document, the terms “software” and “plugin” may be used interchangeably to refer to eZ SMS Blaster, the product for sale. The term “the company” may be used interchangeably to refer to Webpuzzlemaster LLC, the company solely responsible for the development, management, and marketing of the software.
Software Details #back to top
The WordPress Plugin eZ SMS Blaster is an easy low-cost SMS software delivery system that allows for the delivery of bulk SMS for a specific domain where it is installed and owned or legally managed by the account owner. All plugin features are managed from the plugin within the admin area of the WordPress site where it is installed.
The plugin, also called SMS software, integrates Twilio as the exclusive SMS carrier and includes the management of lists, contacts, messages, AI message options, message scheduling, immediate message delivery, opt-in forms, opt-in incentives, HTML coupon management, and message analytics with reports.
- Customers of the SMS software are responsible for signing up for a Twilio account integrated with the plugin. They must fund their account prior to sending SMS. SMS is charged to the user’s Twillio account. If the user lacks sufficient funds to cover their SMS costs, scheduled SMS messages will not be sent.
- The user must enter the required credentials associated with their active SMS carrier account into the general settings of the plugin (instructions are available in the help documentation).
- The domain where the plugin is installed may be deactivated and allow for installation and use on another domain owned or legally managed by the account owner.
- General settings must be completed by the user and include a selection of the country where SMS will be used (requires a single verified number that is specific for the U.S. or International countries), company name, customer email, cron jobs, and Twilio carrier credentials. License key information appears below in the general settings, and the user is required to paste their license key in the appropriate field. The email used to purchase the plugin and the domain name where the plugin is installed will automatically be found with license information and cannot be edited.
- When available, updates are available within the domain admin under plugins.
- Reports: Detailed delivery data that can be filtered by dates, is available from the reports tab.
Fees and Payment for Services #back to top
eZ SMS Blaster can be purchased for a one time cost of $99. This is an introductory price and is subject to change. The plugin cost includes:
eZ SMS Blaster can be purchased for a one-time cost of $99. This is an introductory price and is subject to change. The plugin cost includes:- One full year of updates beginning on the date of purchase.
- One year of support for technical issues beginning on the date of purchase.
- Annual updates and support - $99
- Options are available for additional related services.
Support policy #back to top
Technical support is provided by our helpdesk Mon-Fri, 9 am - 5 pm EST. We are located in the United States (Florida) and only provide technical support in English.
The customer initiates support through a ticketing system accessed when the customer is logged in to their account. If the technical representative is unable to resolve the issue via the support ticket, he or she will escalate the ticket to telephone support and will call the customer to provide assistance. The customer may also be provided with remote computer support for the purpose of installing or troubleshooting a plugin issue with eZ SMS Blaster.
Refund policy #back to top
License keys for eZ SMS Blaster plugin are non-refundable except if the plugin has technical issues that our support technicians are unable to resolve. Support requires that an SMS carrier account compatible with the plugin is established and funded, that the owner provides admin access to the website where the plugin is installed, cPanel access is provided (if available), and that there is availability from the administrative user to assist in the troubleshooting of technical issues. Should a refund be approved, any discount/coupon fees will be deducted from the refunded amount and the refunded amount will include the amount paid by the customer for the plugin and installation services if applicable. Any fees paid to any third-party company including the SMS carrier are excluded.
Help Documentation #back to top
Step-by-step help documentation that details everything from installation, time zone settings in WordPress, carrier account settings and requirements, and full usage of the plugin are provided in the help document with screenshots. Should the user/owner still require assistance related to plugin usage, they can log in to their admin account and initiate a help ticket. They may also purchase additional add-on services related to carrier set-up, plugin set-up, and strategic messages.
Transfer of License #back to top
License keys are non-transferrable. We do not allow the transfer of a license from one owner to another. License keys are domain dependent with plugin functionality dependent on an active license installed on the domain where it is used. The domain may be deactivated to allow the plugin with the same license key and associated credentials to be installed with full functionality on another domain. The plugin supports only a single number with associated credentials so you need to choose either the US or international where the plugin is installed. You may purchase additional licenses for use on a sub-domain or different domain should you require more than one number.
Liability #back to top
In no event shall Webpuzzlemaster LLC (or its employees or vendors) be held liable for any direct, indirect, consequential, special, and exemplary damages, or any damages whatsoever, stemming from the use or performance of any information, products or services provided through the eZSMSBlaster.com (the website), even if this website has been advised of the possibility of such damages. Although Webpuzzlemaster LLC does its best to maintain the information, products, and services it offers on the website, it cannot be held responsible for any mistakes, faults, lost profits, or other consequential damages arising from the use of Webpuzzlemaster products sold on this website.
Privacy Policy #back to top
As a customer, we collect personal information including your name, address, phone number, and email address that we use to process your order. We store this information in our private database to provide you with service and maintenance for your account. We never sell or rent our databases and we never make your personal information public. We do not engage in SPAM. Any email or SMS you receive from us will be with regard to your purchase and/or technical support. All credit card information and processing occur through the PayPal payment gateway which is highly secure and external to our database and website.
Security and Bulk SMS Regulations #back to top
SMS numbers whether for use in the U.S. or internationally, must be verified by the SMS/MMS carrier. This is a universal carrier requirement. The two types of numbers for usage in the U.S. include A2P 10DLC and toll-free. The A2P 10DLC numbers are for marketing in a local region and require a branding and verification process. Toll-free numbers can be used for the sending of nationwide SMS and MMS. These numbers also require verification. Learn more about A2P 10DLC at https://www.youtube.com/watch?v=KWvbRToRnGg. Learn more about toll-free at https://www.youtube.com/watch?v=hqhl0Yr9MAM&t=7s. Assistance is available for those needing help with account setup and verification. Learn more at https://ezsmsblaster.com/add-on-services/
In accordance with rules issued by the Federal Communications Commission to ensure consumer protection concerning commercial SMS messaging, and sending marketing text messages to mobile phones, the following Security and Bulk SMS Regulation measures are incorporated in the plugin including:
- Automated opt-out messages are sent with each text that removes subscribers from a list where the subscriber has requested to be removed.
- The plugin requires that the administrative user checks a box confirming they have permission to import contacts into a list created within the software.
- HTML opt-in forms require a double opt-in by SMS to confirm a subscriber’s permission to be added to a list.
- The opt-in form includes terms & conditions with an example that meets requirements set by law and can easily be copied and pasted into the form. The form footer automatically includes the domain and company name from settings as the opt-in form sender. The prospective subscriber must also check a box indicating their agreement with the terms and conditions included with the opt-in form.
- All phone data collected is encrypted within a secure database where it is stored.
- For customers of eZSMSBlaster, we permanently remove the customer’s mobile phone number and other contact data upon request within a particular list or from all lists where they are present upon request.
Customer Responsibilities
- To hold all process and backend collateral of The Software as confidential.
- To be completely responsible for use of the Software in their advertising and marketing and coupon usage.
- Not to hold the Company liable for the Customer’s failure to profit from the use of the Software.
- Not to hold the Company responsible for the inability of the form code to function in 3rd party software.
- Not to hold the Company responsible for technical problems related to the Customer’s failure to keep the Software updated.
- To use their purchased license for a single domain which is activated in the Software.
- The software is installed on a domain with a secure digital certificate (SSL).
- Not to hack or attempt to duplicate the Software.
- Not to sell usage of the Software to other persons or entities.
General Data Protection Regulation (GDPR) #back to top
Introduction
The General Data Protection Regulation (GDPR) was designed to harmonize data privacy laws across Europe, to empower EU citizens with respect to their personal data, and to reshape the way organizations approach data privacy. It came into effect on May 25, 2018. Simply put, EU residents now have greater say over what, how, why, where, and when their personal data is used, processed, or disposed. The reach of the GDPR extends even beyond the borders of the EU. Any organization that markets products and services to individuals in the EU is obligated to comply with the GDPR, regardless of where in the world that company is located.
Webpuzzlemaster Digital Marketing Agency’s area of service is global. As such, we are in compliance with GDPR standards that apply to our EU customers. We afford the same protections within our software to allow our customers who market to the EU to also maintain GDPR compliance. Below are steps we have taken to meet GDPR compliance.
Our Responsibilities
The GDPR divides responsibility for data protection between data controllers and data processors. Data controllers determine what data they collect, the purpose of that data collection, and the means, while data processors assist them to complete these tasks efficiently. In the SMS marketing ecosystem, our customers who purchase and use our product decide when and how to operate the SMS software. As such, they act as data controllers. As the software developers and users of the eZ SMS Blaster as a text messaging platform, we serve as both data controllers and data processors.
Our built-in tools in the eZ SMS Blaster plugin are designed for data controllers to comply with laws that assure permission-based campaigns and make it easy to find and permanently remove contacts who want to be removed from the database where their information is stored.
Our company’s usage of WooCommerce for the sale of our SMS software makes it easy for us to find and permanently remove customer information from customers who want to be removed from our customer database. Our usage of MailChimp for sending promotional bulk emails also affords us easy access to finding and removing subscribers who have opted-in but wish to be removed from our email marketing list(s).
As a data processor, it is our obligation to do the following for customers who purchase our plugin:- Only process or transfer personal data on instructions from our customers.
- Provide tools to assist our customers with requests from end users and authorities on privacy-related matters.
- Take reasonable and appropriate measures to secure personal data, and submit to regular auditing and testing.
- Encrypt mobile phone number data from imported and opt-in contact lists that are stored within the website of our secure server protected by a digital certificate. Although we cannot control what our customers do on the websites where our SMS plugin is installed, we highly recommend that they also maintain a secure environment and keep data private on their domain where the plugin is installed.
- Mobile phone data is encrypted and is not available within the plugin in an unencrypted form for any users except a logged-in website administrator or logged-in user with access.
- Filters allow administrators who manage our SMS plug to easily find and permanently remove contact data including encrypted mobile phone number data upon request by any subscriber within a particular list.
- Formally document and provide easy access to our privacy and security practices and procedures.
- Enter into contracts that reflect these obligations with our customers and sub-processors.
The Obligations for Data Controllers
The GDPR significantly expands the responsibilities of data controllers. This is optional for users of our software within North America. Users of our software are data controllers and as such, are responsible for meeting GDPR rules and regulations if and when they use the software in a European market. Data controllers who wish to comply with GDPR should understand what personal data they collect, where it is stored, and with whom it is shared. This can be integrated with their own website privacy policy that:
- Specifies a legal basis for processing personal data, such as end-user consent or legitimate interest.
- Provides end-users with relevant information regarding the use of their personal data and gives them meaningful options over how it is used.
- Respects the rights of data subjects to access their personal data, correct it, request that it be deleted, or receive it in a machine-readable format.
- Adopts reasonable and appropriate steps to ensure the security of personal data.
Communication Agreement #back to top
Customers who purchase the eZSMS Blaster plugin will receive an SMS from eZSMSBlaster.com confirming their purchase and including a link to opt-in to receive SMS regarding plugin and SMS usage information. The SMS and all subsequent SMS and MMS will include the opt-out policy and instructions to reply STOP to unsubscribe.
The message content will include. From: eZSMS Blaster. Thank you for your purchase of the eZSMS Blaster plugin. Click here to opt-in to receive SMS and MMS regarding plugin and SMS usage information. Every SMS we send will include a message to unsubscribe by replying with the word STOP. Review our T&C for complete policies regarding our SMS and MMS messaging.
We do not permit abusive, unethical, malicious content, and criminal misinformation in our messaging about plugin use and related services, notifications, and/or support. Our messaging is strictly limited to information about our plugin, SMS usage, and carrier policies. Although our marketing and advertising is limited to the United States, should we acquire customers outside the U.S., we will comply with SMS carrier country-specific guidelines when sending SMS to customers outside of the U.S. We will not use an SMS carrier provider integrated with our plugin to evade unwanted messaging detection and prevention mechanisms including content designed to evade detection, snowshoeing, and other of prohibited practices.
Customers of eZSMS Blaster must opt-in to receive information about plugin and SMS usage, tips, and carrier requirements via email and SMS.
Customers will receive support via our ticketing system which is strictly through email and remote support.
Compliance with Policies, Terms & Conditions #back to top
By checking the box affirming your agreement with these terms & conditions at your time of purchase online, you, The Customer, agree to abide by all of these policies when purchasing eZ SMS Blaster and related services from our Company.